The Complaint Desk at helpwebkinz.com is still open. Though NOT an official Webkinz site, you can still get some satisfaction from posting there, knowing your two cents may add up to change a glaring weakness in an an otherwise fun website.
Helpwebkinz.com has received over 200 visits its first four days, largely due to referrals from links at I, Lamont. That tells me there is some interest, maybe even need for it.
awwww its under upgrade do sorry i dont play your site very much do im soo sorry i play my most favorite game on do still i colect them do! i have ALOT!!!!!!! of webkinz!!! i play my outher favorite game! oh and i have a bug my stuff wont come out of my then! bye bye!
Posted by: Kailtyn | March 05, 2009 at 05:37 PM
My room wont load an I adopted this panda! HELP ME!
Posted by: Not Loading! | December 30, 2008 at 07:24 PM
UGHH HELP!!!!!! i got the donut seeds and the frosty machine and i put it in my outdoor yard and now it gets stuck halfway thru the pink chair.... i tried everything and even on different computer... ganz wont help either!!!!!!!!!! any suggestions???
Posted by: Help meee!!!!!!!!! | December 28, 2008 at 05:12 PM
I am having the same problem with the room freezing when we are going to it from the main site. My daughter has two webkinz on her site. She told me that she bought a pink lounger and put it in her room. Now her rooms won't load at all. None of them. Even if we switch to her horse it won't load. I called the Ganz number and I got the recorded message. I don't know what else to do. My daughter is sad because she has almost 5000 kinz cash and she can't buy anything else to put in her room because it is frozen. Any suggestions?
Posted by: Brandy | March 14, 2008 at 09:47 AM
I am having the same problem with the room freezing when we are going to it from the main site. My daughter has two webkinz on her site. She told me that she bought a pink lounger and put it in her room. Now her rooms won't load at all. None of them. Even if we switch to her horse it won't load. I called the Ganz number and I got the recorded message. I don't know what else to do. My daughter is sad because she has almost 5000 kinz cash and she can't buy anything else to put in her room because it is frozen. Any suggestions?
Posted by: Brandy | March 14, 2008 at 09:46 AM
Thanks for your two cents, Mopsy. Thanks for the update, too. I'm so glad to hear you got through.
Posted by: Lexie | January 10, 2008 at 11:10 AM
Update!!!
I called the Ganz 800 number this morning. It turns out Sam's room wouldn't load because he purchased the antique sink. There is a coding error with the sink. The guy, Jeff, removed the sink, put it back in his dock, and had us sell it back to the store.
So DON'T BUY THE ANTIQUE SINK.
I was very happy at how they answered the phone instantly, helped me right away, and fixed it right away. The whole call took less than two minutes.
Posted by: gretchen from lifenut | January 09, 2008 at 10:25 AM
We have three Webkinz.
We can't get to Sam's elephant's rooms. Every time we try to go to "My Room" the screen freezes when the chair is halfway pink. Poor guy. He got a lot of cool things for his elephant and can't even visit him!? Of course I emailed, but have heard nothing...
Aidan has two horses and we had a problem with the W-Shop deducting money, but the items never appeared in the dock. They simply weren't there. As we are not blind nor stupid, I found the "Help" section's advice that we weren't looking hard enough (basically) to be very annoying.
Posted by: gretchen from lifenut | January 08, 2008 at 10:32 PM